Ordering

Making a purchase could not be easier. Just browse our catalogue, and purchase products by clicking on the button. You will immediately taken to the secure PAYPAL website where you enter the quantity you wish to purchase for that item.

Your can then select CONTINUE SHOPPING to return to the Quilt-essentials shop or PROCEED TO CHECK OUT to pay.

You can view your shopping cart at any time by clicking on the button in the left hand menu.

We use the PAYPAL system for our shopping cart as it is one of the safest and most secure forms of credit card transactions online.

You are also most welcome to call us and order over the phone 02 4952 4444

Terms

At Quilt-essentials we pride ourselves on our excellent personal customer service. If you have any queries or questions please do not hesitate to contact us.

• Delivery Information
  Quilt-essentials's policy on returning unwanted purchased items.
  What happens if a product I order is no longer available?
  When will my order arrive?
• Prices and GST
  Do your prices include GST? (Goods & Services Tax).
• Postage Costs
  Postage and Delivery Information
• Returns Policy
  Quilt-essentials policy on returning unwanted purchased items
• Security & Privacy
  Information regarding your security

Delivery Information

If the product is in stock we aim to despatch your order within 2 working days. Please allow up to 28 days for delivery. At our busy times this may take a little longer but we promise to get your order to you as Quickly as possible. Please note that we do not despatch on Saturdays or Sundays. Obviously your location will determine the shipping time. Please contact Australia Post for estimated delivery times. We are located in Newcastle, New South Wales, Australia, postcode 2305.

All orders are subject to availability. If there is a delay or we are unable to deliver your order, you will be notified by e-mail and the value of the goods refunded to your account within 28 working days.

What happens if a product I have ordered is no longer available?

We try to ensure that all products displayed on our website are available. However, if there is an unexpected shortage of a particular product we will email you immediately and let you know.

If an item is no longer available for order from our suppliers we will contact you immediately so you may revise your order.

When will my order arrive?

All orders are dispatched within two business days from when you place your order. Obviously your location will determine the shipping time. Please contact Australia Post for estimated delivery times. We are located in Newcastle, New South Wales, Australia, postcode 2298.

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Do your prices include GST?

Yes, all prices include GST and are quoted in Australian dollars. Unless otherwise stated, prices do NOT include postage and handling. Postage and handling costs will be confirmed in your Order Confirmation email.

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Postage and Handling Costs

We now deliver throughout the World. Delivery charges within Australia are as follows:

Less than $50 = $7.00 postage
$50 to $100 = $10.00 postage
$100 and greater = $15.00 postage

Outside Australia
To minimise the freight costs, charges will be calculated on the weight of the order. We will advise you by email of the freight cost and await your confirmation prior to further processing.

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Returns Policy

At Quilt-essentials we aim to make shopping as easy as possible. However if you are not happy with your goods they must be returned within 7 days of delivery and no exchange or refund on books or patterns due to copyright . We will be happy to make an exchange, or refund the goods providing they are returned in perfect condition and in their original packaging.

Your Right To Cancel
You may normally cancel your order (once accepted by us) for any reason within 7 days of delivery of the products. To do so you must give us written notice (including email) within that 7 day period. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days. Cancelled items must be returned to us at your cost and must be received by us complete, in perfect condition, unused, and in their original packaging.

Conformity Of Goods
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

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Security & Privacy

Your browser will go into secure mode as soon as you click to go into the checkout. You can check that you are shopping in a secure environment by looking for the padlock icon at the bottom of your browser screen. Once this padlock is displayed all of your details are encrypted to keep them secure by the very latest SSL (Secure Sockets Layer) encryption technology, which is the industry standard security protocol. This makes it extremely difficult for anyone to decode. Quilt-essentials will never request information that is excessive for our purpose, and we try, with your help, to keep any information we hold about you up to date and accurate. We will never at any time give your details to anyone outside Quilt-essentials.